FAQ

This section contains answers (we hope) to all those questions you may have, from type of card used to delivery time scales and postage rates.

If your question is not answered below, please email us and we’ll do our very best to help!

PERSONALISING YOUR STATIONERY

How do I personalise my stationery?

Enter your text into the specified text boxes and we'll carefully typeset it for you! We love tweaking and perfecting the layout, you can rest assured your stationery will be lovely when it arrives!

BESPOKE STATIONERY

What is Bespoke Stationery?

We design and print stationery using your words and choice of typeface & colour.  We create birth announcements, invitations, personalised gift tags, thank you cards and more. We have our own signature style, commissioning illustrations from our talented in-house illustrator.

OUR TYPEFACES

Please click HERE to see a list of our typefaces with all the characters, in case you want to check what a specific letter will look like. Likewise for a full colour chart please click HERE. Please do note that all screen are different and the colour chart you see on your screen may not be exactly what is printed on your stationery.

CARDS

What card sizes do you offer?

We offer a variety of card sizes, all available with straight edges:

All our cards are 216gsm white card with a smooth matte finish.

What card colours do you offer?

We only use smooth white card, as it gives the perfect surface on which to print our designs.

Do you provide envelopes?

Yes! We provide crisp white, square flapped envelopes.

Can I have a sample?

Unfortunately we cannot send a physical design proof before an order is placed, however we are very happy to send card & envelope samples for colour matching and for you to feel the card quality, please note these will not be full size.

I need to address my envelopes ahead of time – can you send them to me before my cards are ready?

Yes, although we would require pre-payment.

ORDERING

Is there a minimum order amount?

All our stationery has a minimum order of 10 pieces, and thereafter is available in sets of 25, 50 & 100.

POSTAGE & PACKAGE

How quickly will I receive my order?

We aim to dispatch all orders within seven working days. Fraser & Parsley endeavour to meet all delivery dates, barring unforeseen circumstances.

Please note that we do not produce the rubber stamps or phone cases in house, they may take an additional 10 days on top of our usual time frame and will ship separately from any other items in your order.

How much will delivery cost?

Within the UK: Standard delivery is £4 for orders up to £60 and free for orders over £60.

Delivery to Europe & International Destinations is variable depending on region.  Please note that you will be responsible for any customs duty levied upon your order.

How will my order be sent?

Within the UK we send our packages by 1st Class Royal Mail

Do you ship internationally?

Yes!

 

REFUNDS, RETURNS & CANCELLATIONS

What happens if I’m not happy with my order when it arrives?

Personalised bespoke stationery is made to order for each customer, as such refunds can not be given after it has arrived with you. This also applies to phone cases & stamps, unless they are faulty.

However, PLEASE NOTE, that we will review each item before printing, if we feel that the design is incorrect for any reason, we will get in touch with you to discuss an amendment.

If we make a mistake during printing we will of course rectify the situation as fast as possible at no additional cost to you.

What is your returns policy?

We regret we cannot refund personalised stationery unless we have made a mistake. When you have approved a proof,  we are not responsible for any subsequent changes. If we have made a mistake, we will of course rectify this and send you the corrected cards as soon as possible! If the wrong product has arrived (in cases where it's come straight from the manufacturer, eg. Phone Cases) please send us a photograph, ideally with something next to it for scale, so we can get the correct item resent to you as soon as possible.

Regrettably phone cases cannot be returned unless faulty/incorrect, as each case it produced to your specification, even if it's not monogrammed. Thank you for your understanding.

How do I cancel an order?

If you wish you cancel your order your have ONE hour to get in touch (at hello@fraserandparsley.com, not via telephone) before your order may be processed for printing. As we offer a fully bespoke service, once we have started printing an order may not be cancelled.

Fraser & Parsley Ltd acceptance of your order brings into existence a legally binding contract between us on these terms shown as *Regulation 13 section 3.38 “Instances where cancellation rights do not apply” from the OFT Distance selling guidelines “where Fraser & Parsley Ltd supply goods made to the consumer’s own specification”

QUALITY CONTROL

We strive to have the best quality control possible, however we’re all human!  We will absolutely replace you stationery if there has been an error, please contact us at your earliest convenience on hello@fraserandparsley.com.

Please note that the hole reinforcers on our tags are hand applied by a lovely English company, occasionally they are not 100% centered, we hope you agree that this is acceptable!

GIFTS

Can you send stationery as a gift on my behalf? Do you offer gift wrapping?

All our stationery is packaged in crisp cellophane bags and sealed with our signature stickers, if you would like your stationery packed in a box with ribbon and tissue we do offer a gift wrapping service for an additional cost.

CONTACT US

How can I contact you?

Email us on hello@fraserandparsley.com or call us on 01892 300711 (please leave a message) & we will respond to your enquiry as quickly as possible.