If your question is not answered below, please email us  ( ) and we’ll do our very best to help!


All our books, planners and notepads are handmade in the UK. All personalised gold foil monograms are hand pressed in-house at our F&P offices. Once monogrammed they are NON-refundable unless faulty. 

Icons with monograms are available for 2 letter monograms only. If a customer selects an icon with a 3 letter monogram we will leave the icon out.


Should you need a printable which is no longer in our Printable Library please email us and we'll send it out to you!


Due to the personalised nature of our phone cases, and that we manufacture them individually for you, they are non-refundable unless we are at fault. Please double double check that you have ordered for the correct phone model.


How do I personalise my stationery?

Enter your text into the specified text boxes and we'll carefully typeset it for you! We love tweaking and perfecting the layout, you can rest assured your stationery will be lovely when it arrives.


Please do note that all screen are different and the colour chart you see on your screen may not be exactly what is printed on your stationery.

Please note that our illustrations are our property and may not be used to form part of, or all, of a business identity.


All our cards are 216gsm white card with a smooth matte finish.

What card colours do you offer?

We only use smooth white card, as it gives the perfect surface on which to print our designs and for your pen to flow as you write.

Do you provide envelopes?

Yes! We provide crisp, square flapped envelopes. 


How quickly will I receive my order?

We always aim to dispatch orders within 5 working days but at busier times this can become longer. Fraser & Parsley endeavour to meet all delivery dates, barring unforeseen circumstances.

Standard Delivery

Standard delivery is £3.95 and takes 7-10 working days

How will my order be sent?

Within the UK we send our packages by 1st Class Royal Mail

Do you ship internationally?

We ship to the USA and Canada at present, we hope to expand this when possible. Orders are shipped by Royal Mail with tracking. Please note that after your order leaves the UK it is in the hands of your local postal service and can be tricky to track. Please allow additional time for international delivery. We are are not liable to any taxes levied upon you by the destination country.

I have placed a pre-order...

Thank you for your patience in placing a pre-order. We always aim to be clear on the product description itself when we expect to ship your order. Please note that your entire order will be shipped together. So if you ordered something that was in stock, this will not leave until your pre-ordered items are ready to go. 



What happens if I’m not happy with my order when it arrives?

You have 7 days from delivery to notify us of an error or a quality control issue.  Please note that after 7 days we cannot issue a replacement or refund.

Personalised bespoke stationery & monogrammed books are made to order for each customer, as such refunds can not be given after it has arrived with you. 

However, PLEASE NOTE, that we will review each item before printing or monogramming, if we feel that the design is incorrect for any reason, we will get in touch with you to discuss an amendment.

If we make a mistake during printing/foiling we will of course rectify the situation as fast as possible at no additional cost to you, please notify us as soon as you receive delivery and certainly within 7 days after which point we cannot replace or refund.

What is your returns policy?

We regret we cannot refund personalised stationery / monogrammed products unless we have made a mistake. If we have made a mistake, we will of course rectify this and send you the corrected cards/product as soon as possible!

All personalised products are NON refundable unless faulty. Please email us at if you have a faulty product and we will rectify as soon as possible.

For non-personalised products which are not faulty, should you wish to return them: as Fraser & Parsley is a small business, it will be your responsibility to pay the cost of return postage. Sadly, we are not responsible if your return is lost in the post. As you are the sender of the item, you will need to contact your shipping service to claim compensation for loss, as always we recommend obtaining proof of postage. Please note will not be able to refund your original postage cost if the product is not faulty in any way.

Fraser & Parsley Ltd acceptance of your order brings into existence a legally binding contract between us on these terms shown as *Regulation 13 section 3.38 “Instances where cancellation rights do not apply” from the OFT Distance selling guidelines “where Fraser & Parsley Ltd supply goods made to the consumer’s own specification”


We strive to have the best quality control possible, however we’re all human!

We will absolutely replace your order if there has been an error, please contact us at your earliest convenience on

You have 7 days from delivery to notify us of an error or a quality control issue.  Please note that after 7 days we cannot issue a replacement or refund.


Can you send a gift on my behalf? Do you offer gift wrapping?

All our products are wrapped in our signature white polka dot tissue paper, packaging it beautifully is part of our company ethos.

We offer a gift wrapping service at an additional cost. Please see the product page for more details.


How can I contact you?

Email us on,  we will respond to your enquiry as quickly as possible.