UK Delivery is £3.95 and will be sent via Royal Mail First Class, we aim to ship your order within 5 working days.
Greetings Cards delivery is £2 for Royal Mail First Class and FREE for Royal Mail 2nd Class
At this time we do offer International Delivery to the USA & Canada for a flat fee of £30
RETURNS:
You have 7 days from delivery to notify us of an error or a quality control issue. Please note that after 7 days we cannot issue a replacement or refund.
Personalised bespoke stationery & monogrammed books are made to order for each customer, as such refunds can not be given after it has arrived with you.
However, PLEASE NOTE, that we will review each item before printing or monogramming, if we feel that the design is incorrect for any reason, we will get in touch with you to discuss an amendment.
If we make a mistake during printing/foiling we will of course rectify the situation as fast as possible at no additional cost to you, please notify us as soon as you receive delivery and certainly within 7 days after which point we cannot replace or refund.
What is your returns policy?
We regret we cannot refund personalised stationery / monogrammed products unless we have made a mistake. If we have made a mistake, we will of course rectify this and send you the corrected cards/product as soon as possible!
All personalised products are NON refundable unless faulty. Please email us at hello@fraserandparsley.com if you have a faulty product and we will rectify as soon as possible.
